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Terms of Use

Maybelline New York Canada, a division of L’Oréal Canada Inc. ("we", "us", "our") is committed to protecting the privacy of the personal information you provide to us. Please take a moment to read the details of our privacy statement which outlines the type of information collected on our websites, or when you submit it to us and how we use and protect it.

NON-PERSONAL IDENTIFICATION INFORMATION

Non-personal information is information concerning the manner in which you access our websites. This information includes the type of browser you use, your computer’s operating system, the name of your Internet Service Provider as well as the pages you visit and links you click. Non-personal information is automatically collected when you access our websites.

Non-personal information is also used to diagnose problems with our servers, gather broad demographic information and to administer our website. Such information does not allow us to personally identify you.

You may have heard of "cookies," which are small text files stored by your browser on your hard drive whose purpose is to enhance your browsing experience. We may use cookies to tailor our websites to match your interest and preferences, analyze trends, administer the site, and to facilitate the collection of personal and non-personal information, such as demographic information for aggregate use. You can configure your web browser to either refuse accepting any cookies, or to prompt you before a cookie is placed on your computer. Refusal of cookies may, in some cases, prevent you from visiting certain sections of the site or from receiving personalized information when visiting the site.

We also collect site measurement statistics through the use of Coremetrics for our sites in an effort to continuously enhance your browsing experience. We may use Internet tags, navigational data, log file data, redirect tags and/or web beacons to enhance your Internet experience. This information is collected anonymously and used in the aggregate to help us provide you with the best browsing experience possible. In addition, we continuously strive to improve the way in which we promote our sites, and as such may measure the effectiveness of our promotional efforts by tracking what you clicked on to arrive at our sites.

You should refer to the Coremetrics privacy policy to learn how they collect and use information. You can find Coremetrics privacy policy here: www.coremetrics.com.

COLLECTION OF PERSONAL INFORMATION

Your personal information is unknown to us unless you voluntarily submit it. When you register with one of our divisions or brands, for example to enter our contests, join our mailing lists or become our privileged customer, you may be asked for personal information such as, but not restricted to, your contact information (name, telephone numbers, e-mail address, mailing address), date of birth, product and/or cosmetic concerns, which brands and products you use, security information (user name and password). You may also be asked additional marketing-related questions by completing questionnaires, surveys and profile data to help us better understand your needs and those of potential customers. You may also be requested to give your delivery and billing address, credit card number and expiration date when you place an order.

Furthermore, if you choose to submit us your picture in order to try our products online, we reserve the right to send you an e-mail to notify you when your picture is finally ready for viewing on our website. To be approved, your picture must be consistent with our corporate policy and image. Any picture that is found to be indecent, obscene, close to pornography or not in conformity with our corporate policy or image, will not be published on our website, at our entire discretion. Your photography will not be returned.

COLLECTION OF INFORMATION FROM CHILDREN

You must be thirteen (13) years of age or older to register with us. We do not knowingly collect any personal information from children under the age of thirteen. However, if children under the age of thirteen provide us with personal information, upon written request by a parent or legal guardian, we will delete this information from our files.

USE OF PERSONAL INFORMATION

We use your personal information to open, maintain, administer and service your user’s account or your membership. The personal information you provide to one of our divisions or brands will be used only by authorized personnel of that division or brand for our record keeping in order to better know and understand you, respond to your needs and expectations and to contact you for various promotional purposes, such as sample offers, new product updates as well as sending you other promotional and product information with respect to that division or brand. We may also use your personal information for specific purposes, such as: product sample requests, returning a product, receiving newsletters or surveys, or notifying you that you have won a contest. If you provided us with your e-mail address, we may direct e-mail to you for specific purposes, such as receiving a welcoming e-mail to confirm registration or our e-mail newsletters. This information is also requested to verify your identity and maintain security. Furthermore, when you call our Customer Care Centre or contact our consultants with questions, inquiries or comments, your personal information is essential for us to respond to your comments or requests and make the appropriate follow-up. When you place an order with us, we collect your information to administer billing and accounting services and security measures in relation to your business with us. As well, when you inquire about a possible position and submit your resume, we collect your personal information for recruitment. Rest assured that we do not share, sell, rent, or otherwise give your personal information to any third party without your consent, unless expressly permitted by our Privacy Policy or by law.

DISCLOSURE OF PERSONAL INFORMATION

You agree that we may disclose your personal information with our contractors in connection with specific services to be carried out for us, such as the maintenance and operations of our websites and databases or other reasons related to operation of our business, like sending you information or products you sign up for. The contractors are required to keep your personal information secure and confidential and must respect our privacy policy. Their use of your personal information is always restricted to the services to be carried out for us and to no other purpose than what is necessary to fulfill their contract. Rest assured that they categorically cannot share, sell, rent, or otherwise give your personal information to anyone and must keep it confidential, unless required by law. We may also share your personal information with credit reporting agencies in order to collect any unpaid amounts you owe us. In addition, the personal information we collect during a promotion or contest can be shared with our sponsor(s) or co-sponsor(s). If you prefer not to share your personal information, you can choose not to participate in promotions and contests. Finally, you recognize that we may buy or sell corporate assets and that your personal information may be one of the transferred business assets in such transaction.

LIMITING COLLECTION, USE OR DISCLOSURE OF PERSONAL INFORMATION

We limit our collection of personal information to what is reasonable under the circumstances. Your data will only be used and disclosed for the purposes identified to you.

RETENTION OF PERSONAL INFORMATION

We keep your personal information as long as it is needed in order to fulfill the purposes to which you consented to and always for a reasonable period of time. We will make sure that your information is updated regularly, in order to maintain its accuracy and completeness.

SECURITY

Should we keep a file concerning you, we take all security and safety measures and reasonable precautions as are appropriate to ensure the confidentiality of your file and protect your personal information both online and offline. However, please keep in mind that although we use up to date technology in order to protect your information, including your picture when submitted, we cannot ensure complete protection from third parties’ unauthorized access.

MAYBELLINE-BAZAAR VOICE

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Maybelline New York (the "CRR Service"). To the extent of any conflict between Maybelline's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

By submitting any content to Maybelline, you represent and warrant that.

  • you are the sole author and owner of the intellectual property rights thereto;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 13 years old;
  • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Maybelline (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Maybelline a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Maybelline 's sole discretion. Maybelline reserves the right to change, condense or delete any content on Maybelline 's website that Maybelline deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Maybelline does not guarantee that you will have any recourse through Maybelline to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Maybelline reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Maybelline, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Maybelline, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Maybelline and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

OPENNESS AND ACCESS

If you have already submitted personal information and would like us to remove it from our records, or if you no longer wish to receive communication from us and would like to unsubscribe, or if you have registered to one of our online privileged member websites and would like to deactivate your accounts you, may do so from the main menu on the site or you can forward such requests and all other comments or enquiries to us at any point by writing to Emilie Whiteside, Privacy Officer, Legal Affairs, L’Oréal Canada Inc., 1500 University Street, Suite 600, Montreal, Quebec, H3A 3S7. In order to answer your request, you will need to indicate the name of the division (Maybelline New York Canada) as well as your full personal information. We will answer your request within a reasonable time.

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